Effective Date: February 1, 2026

Last Updated: February 12, 2026

Aileen, Inc. (“Aileen,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your information transparently and securely. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you use our website, applications, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

• Name, email address, phone number

• Account credentials

• Communications with us (support requests, feedback, surveys)

• Information through forms or platform tools and interactions

B. Information Collected Automatically

When you use our Services, we may collect:

• IP address

• Device type and operating system

• Browser type

• Usage activity (pages visited, features used, time spent)

• Log data and diagnostic information

We may use cookies and similar technologies to collect this information.

C. Information from Third Parties

We may receive information from:

• Integration partners (e.g., calendar, EHR, productivity tools)

• Analytics providers

2. How We Use Information

We use information to:

• Provide, maintain, and improve the Services

• Personalize user experience

• Support AI-enabled features

• Communicate with you and designated contact users

• Respond to inquiries and provide support

• Ensure security and prevent fraud

• Comply with legal obligations

• Conduct research and analytics (in de-identified or aggregated form when possible)

We do not sell personal information.

3. Legal Basis for Processing (If Applicable)

If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process personal data under one or more of the following legal bases:

• Performance of a contract

• Legitimate interests

• Consent

• Legal obligation

4. Health Information (If Applicable)

In the rare event that Aileen processes Protected Health Information (PHI):

• We comply with applicable health privacy laws, including HIPAA where applicable.

• We implement administrative, technical, and physical safeguards to protect PHI.

Where applicable, a separate Notice of Privacy Practices may apply.

5. How We Share Information

We may share non PHI information with:

A. Service Providers

Vendors that help us operate the Services (e.g., hosting, analytics, customer support).

B. A Subscribing Organization

If you access Aileen through an affiliated organization, certain information may be shared with authorized administrators consistent with your organization’s agreement.

C. Legal Requirements

We may disclose information if required by law, regulation, subpoena, or to protect rights, safety, or property.

D. Business Transfers

If Aileen undergoes a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction.

6. Data Retention

We retain personal information:

• For as long as necessary to provide the Services

• As required by applicable law

• As needed for legitimate business purposes

We may retain de-identified or aggregated data indefinitely.

7. Data Security

We implement reasonable and appropriate safeguards, including:

• Encryption in transit (TLS)

• Role-based access controls

• Secure cloud infrastructure

• Regular security reviews

However, no system can guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have rights to:

• Access your personal information

• Correct inaccurate data

• Request deletion

• Data portability

• Withdraw consent

• Halt any service you previously acquired

To exercise your rights, contact us at: admin@aileen.ai

We will respond in accordance with applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate the website

• Remember preferences

• Analyze usage

• Improve performance

You may manage cookie settings through your browser.

10. International Data Transfers

If you access Aileen from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions with different data protection laws.

Where required, we implement appropriate safeguards for cross-border transfers.

11. Children’s Privacy

The Services are not intended for minors under 21 (or the minimum age required by local law). We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will revise the “Last Updated” date and provide notice where required.

Continued use of the Services after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact:

Aileen, Inc.

Email: Admin@aileen.ai

Website: https://www.aileen.ai

Address: 2 Avery Street, Boston MA 02111